Care Coordination Director

Care Coordination Director Overview

• The Care Coordination Director oversees case management operations, ensuring compliance with policies and optimizing clinical resource utilization.
• This role involves leadership in integrating patient care and discharge planning processes across hospital departments and external agencies.
• Responsible for achieving performance outcomes by engaging interdisciplinary teams and external stakeholders effectively.
• Requires executive presence, excellent communication, and proven motivational capabilities for successful departmental management.
• Offers the opportunity to lead initiatives in a Level II Trauma Center with comprehensive healthcare services.
• Provides a platform to implement sustainable performance improvements and monitor operational processes.
• Collaborates with senior leadership to achieve strategic goals and enhance care coordination quality.
• Ensures adherence to organizational policies and external regulatory requirements for optimal patient care.
• Leads a team of 13-15 employees, including managers and leads, to support departmental objectives.

Care Coordination Director Key Responsibilities & Duties

• Direct and evaluate departmental operations, including staffing, onboarding, and competency development to meet quality objectives.
• Allocate resources effectively to achieve productivity and performance goals within the case management department.
• Oversee care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Collaborate with the Facility CFO and Division Case Management Leader to meet organizational expectations.
• Assess and improve departmental performance through data analysis and sustainable improvement activities.
• Establish working relationships with key stakeholders, including CMO, CNO, and ancillary service leaders.
• Ensure compliance with policies, standard operating procedures, and ethical guidelines.
• Lead initiatives to adapt to changes and coordinate efforts across multiple stakeholders effectively.
• Perform additional duties as assigned to support organizational objectives.

Care Coordination Director Job Requirements

• Bachelor's degree in Nursing, Health Administration, or Business Administration required; Master's degree preferred.
• Registered Nurse (RN) or Clinical Social Worker (LCSW) certification preferred.
• Minimum of 3 years of acute care case management leadership experience required; 5 years preferred.
• Proven ability to manage multiple priorities and work independently with minimal supervision.
• Demonstrated expertise in case management, team building, and change management.
• Strong communication and presentation skills with a record of delivering results.
• Experience in performance improvement and operational process evaluation.
• Ability to adapt quickly to change and coordinate efforts across diverse stakeholders.
• Knowledge of compliance requirements and ethical guidelines in healthcare settings.