Pharmacy Technician Quality

Pharmacy Technician Quality Overview

• The Pharmacy Technician Quality role focuses on improving medication adherence and health outcomes through proactive member engagement and outreach.
• Collaborate with pharmacists to address barriers to medication adherence and ensure timely follow-ups with members.
• Conduct telephonic outreach to engage members, troubleshoot medication issues, and provide empathetic support.
• Develop culturally sensitive communication strategies to maximize the effectiveness of member interactions.
• Maintain detailed and accurate records of member interactions and outreach efforts.
• Partner with the Quality Pharmacy Team to align outreach strategies with organizational goals and quality initiatives.
• Adhere to regulatory, privacy, and compliance standards in all communications and data handling.
• Participate in team huddles and strategy sessions to share insights and improve outreach effectiveness.
• This remote position offers a dynamic environment to make a meaningful impact on member health outcomes.

Pharmacy Technician Quality Key Responsibilities & Duties

• Engage members telephonically to understand and address reasons for medication non-adherence.
• Provide empathetic and solution-oriented support to members during outreach efforts.
• Troubleshoot issues such as refill delays, cost concerns, or medication understanding.
• Document outreach efforts and maintain accurate records of member interactions.
• Escalate clinical concerns to pharmacists as needed for resolution.
• Ensure all outreach activities comply with organizational policies and clinical protocols.
• Collaborate with the Quality Pharmacy Team to enhance outreach strategies and member satisfaction.
• Participate in regular team meetings to share insights and improve outreach effectiveness.
• Manage multiple outreach tasks efficiently, ensuring timely follow-ups and documentation.

Pharmacy Technician Quality Job Requirements

• High School Diploma or GED required; Associate's degree preferred.
• National Pharmacy Technician Certification required or must be obtained within six months of hire.
• Minimum of two years of experience, preferably in managed care or insurance settings.
• Strong call center experience with excellent phone manner and presence.
• Proficiency in troubleshooting medication issues and providing cost-effective solutions.
• Tech-savvy with the ability to multitask effectively in a fast-paced environment.
• Ability to develop culturally sensitive communication strategies for diverse member populations.
• Familiarity with regulatory, privacy, and compliance standards in healthcare communications.
• Strong organizational skills to manage outreach schedules and team objectives efficiently.