Director Of Clinical Operations

Director of Clinical Operations Overview

• The Director of Clinical Operations oversees strategic and operational leadership for healthcare services, ensuring accessibility, efficiency, and quality for diverse patient populations.
• Collaborate with clinical and administrative leaders to optimize multidisciplinary care coordination and enhance patient experience across medical and behavioral health services.
• Lead initiatives to integrate advanced technologies into clinical workflows, improving operational efficiency and patient satisfaction.
• Ensure compliance with regulatory standards, including New York State Department of Health and Office of Mental Health requirements.
• Drive performance improvement measures, focusing on patient access, referral completion, and service quality metrics.
• Oversee crisis intervention protocols and provide leadership during emergencies, ensuring patient safety and continuity of care.
• Develop and monitor operating budgets, maximizing resource utilization and revenue cycle efficiency.
• Support a patient-centered care model, fostering collaboration and communication across departments.
• Enhance staff productivity and retention through effective leadership and professional development initiatives.

Director of Clinical Operations Key Responsibilities & Duties

• Provide daily oversight for clinical operations, including scheduling, patient flow, and multidisciplinary team coordination.
• Manage relationships with referral sources to ensure timely handling and feedback, maximizing patient volume and care provision.
• Implement quality improvement initiatives, addressing patient complaints and enhancing service delivery.
• Supervise professional staff across health and behavioral health disciplines, ensuring operational efficiency and regulatory compliance.
• Coordinate survey readiness, operational audits, and corrective action plans to maintain compliance standards.
• Monitor financial performance indicators, optimizing revenue cycle management and budget utilization.
• Track and analyze operational data to identify problems, set priorities, and evaluate improvement results.
• Collaborate with billing teams to improve registration accuracy and documentation workflows.
• Lead operational planning for service expansion, new programs, and changes in patient demand.

Director of Clinical Operations Job Requirements

• Master’s degree in healthcare administration, nursing, public health, business administration, or related field required.
• Progressive leadership experience in regulated outpatient facilities, diagnostic centers, or community health settings preferred.
• Strong knowledge of healthcare privacy, patient safety, and regulatory compliance practices.
• Experience with electronic health records, scheduling systems, and operational reports essential.
• Understanding of Medicaid, Medicare, managed care, and community-based healthcare delivery.
• Demonstrated success in performance management, process improvement, and revenue cycle optimization.
• Ability to manage complex budgets, electronic data systems, and strategic market growth.
• Foundational knowledge of outpatient clinic structures and operational workflows.
• Strong communication, analytical, conflict resolution, and team leadership skills required.