Credentialing And Certificate Coordinator

Credentialing and Certificate Coordinator Overview

• The Credentialing and Certificate Coordinator supports credentialing and certificate programs, ensuring compliance and efficient operations.
• Collaborates with stakeholders to maintain accurate records and resolve member inquiries effectively.
• Coordinates candidate processing with testing vendors, ensuring adherence to established protocols.
• Drafts and updates program materials, including handbooks, FAQs, and presentations.
• Supports program compliance through accurate recordkeeping and adherence to procedures.
• Provides administrative support for governing councils and working groups.
• Assists with database functionality testing and member record troubleshooting.
• Offers backup support to service center staff, ensuring high-quality customer service.
• Utilizes tools and resources to stay current with programs and services.

Credentialing and Certificate Coordinator Key Responsibilities & Duties

• Review credential applications, approve qualified candidates, and process payments.
• Coordinate data uploads and exam results processing with testing vendors.
• Draft and maintain member-facing program materials and communications.
• Execute monthly renewal, maintenance, and audit processes for credentialing programs.
• Perform administrative activities for certificate program reviews, approvals, and maintenance.
• Support the Commission on Dietetic Registration crediting process for exam candidates.
• Provide administrative support for governing council meetings, including preparing mailings and agendas.
• Respond to member inquiries regarding program requirements and recertification issues.
• Test database functionality and troubleshoot member record issues as needed.

Credentialing and Certificate Coordinator Job Requirements

• Associate of Science (AS) degree or equivalent combination of experience and training.
• Minimum of 2 years of experience in a business environment, preferably in associations or non-profits.
• Proficiency in Microsoft Office tools and database systems.
• Strong problem-solving skills and ability to work independently and collaboratively.
• Excellent writing, editing, and verbal communication skills.
• Detail-oriented with strong organizational skills to manage multiple tasks effectively.
• Experience in customer service or service-oriented environments preferred.
• Ability to adapt to fluctuating workloads and changing priorities.
• Exposure to using databases to access customer or member information preferred.