Human Resources Administrator

HR Administrator Overview

• The HR Administrator role focuses on managing complex HR inquiries and transactions within a shared services model.
• Serve as a frontline resource for HR-related cases, ensuring accurate and timely administration.
• Apply sound judgment in escalating matters to appropriate Centers of Excellence for specialized expertise.
• Maintain ownership of assigned cases through resolution, contributing to continuous improvement initiatives.
• Identify opportunities to strengthen processes, increase first-contact resolution, and enhance employee experience.
• Collaborate with COEs to clarify tier boundaries and improve case routing discipline.
• Support a hybrid work schedule with on-site presence three days a week.
• Contribute to maintaining and updating knowledge base articles and SOP documentation.
• Participate in HR system testing and enhancements to improve workflow efficiency.

HR Administrator Key Responsibilities & Duties

• Manage complex HR and benefits-related inquiries, providing accurate guidance on eligibility and process navigation.
• Serve as the Tier 2 escalation point for HR and benefits cases within Shared Services.
• Prepare structured escalation summaries for COEs requiring policy interpretation or compliance guidance.
• Support HR administration while escalating compliance-sensitive matters to COEs.
• Deliver timely, professional, and empathetic service to employees and managers.
• Act as a subject matter resource for HR and benefits processes within Employee Connect.
• Train and guide colleagues on HR and benefits inquiries and documentation standards.
• Audit HR transactions for data accuracy and compliance, supporting periodic reporting requirements.
• Identify system enhancement opportunities to improve workflow efficiency and case deflection.

HR Administrator Job Requirements

• 2+ years of experience in HR administration or HR operations with exposure to health and welfare programs.
• Experience handling complex employee HR and benefits inquiries and escalations.
• Working knowledge of HR and benefits regulations such as ACA, ERISA, HIPAA, and COBRA.
• Proficiency in HRIS systems, preferably Workday, and strong communication skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Bachelor’s degree from an accredited institution is preferred.
• Experience in healthcare or similarly regulated environments is advantageous.
• Knowledge of open enrollment cycles and vendor coordination is beneficial.
• Demonstrated ability to identify root causes of recurring inquiries and recommend improvements.