Act as the vital link between the company and its customers, ensuring their needs are met and their experiences are positive.
Call Center Rep
in Professional Services ContractJob Detail
Job Description
Responsibilities:
- Efficiently handle a high volume of inbound calls regarding medical insurance queries.
- Provide detailed information and support to customers regarding insurance plans and services.
- Update customer information in the database while managing multiple screens and systems.
Requirements:
- At least one year of experience in a call center environment dealing with health insurance. Specifically, Aetna, Blue Cross Blue Shield, UHC, Kaiser, or any other medical insurance plan.
- Experience with major health insurance providers preferred.
- Proficiency in typing with a minimum speed of 40 words per minute (proof required).
- Bilingual skills are highly preferred.
- Ability to manage high call volumes and work under pressure.
- BA not required; relevant experience is prioritized.
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