Managed Service Provider (MSP) Specialist

Summary:

We are seeking a highly skilled and passionate Managed Service Provider (MSP) Specialist to join our dynamic team. The ideal candidate will possess a deep understanding of both Mac and PC environments, demonstrate a strong commitment to IT, and have a proven track record of managing and implementing various IT solutions. This role requires a proactive individual who can handle VIP clients, stay updated with the latest technology trends, and provide innovative solutions to complex problems.

Responsibilities:

• IT Passion and Expertise: Demonstrate a strong passion for IT and continuously seek to expand knowledge and skills.
• Lab Testing: Maintain a personal lab environment to conduct tests and experiments.
• Cross-Platform Proficiency: Exhibit expertise in both Mac and PC systems, ensuring seamless integration and support.
• Technology Enthusiast: Stay informed about the latest technology news and trends, and effectively communicate insights.
• VIP Client Management: Provide exceptional support and service to VIP clients, ensuring their needs are met with the highest level of professionalism.
• Autopilot Implementation: Implement and manage Microsoft Autopilot for device deployment and management.
• Intune Management: Utilize Microsoft Intune for device and application management.
• JAMF Proficiency: Implement and manage JAMF for Apple device management.
• Automation and Scripting: Develop and implement automation scripts to streamline processes and improve efficiency.
• Problem Solving: Quickly analyze and resolve IT issues, providing innovative solutions.

Qualifications:

• Proven experience in IT management and support.
• Strong problem-solving skills and the ability to think quickly.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications in IT and cybersecurity are a plus.
• Operating Systems: Windows 11 Pro, Mac OS Sonoma
• Productivity Tools: Microsoft M365 Suite (BP, E3, E5), Microsoft Teams, Microsoft Co-Pilot, Slack, DocuSign, Adobe Pro
• Line of Business Applications: (Preferred) Microsoft Dynamics, Oracle NetSuite, Portfolio Management System, Rippling, Snowflake
• Cybersecurity: Microsoft Entra-ID, Microsoft Authenticator, Microsoft Intune, Microsoft Purview, Microsoft Sentinel (SIEM), JAMF, CrowdStrike, Proofpoint, 1Password, Zscaler, Axonius, 24×7 SOC with SIEM, MAM, Microsoft 365 Suite Backup, Cyber CNS
• Systems Management: ConnectWise RMM, HaloITSM, IT Glue Documentation