Just days before the UK announced a coronavirus lockdown, Lloyds Banking Group launched a training program for new line managers.

Even for seasoned managers, moving to an entirely virtual world while working remotely for the first time posed exceptional challenges. For new managers, it could have caused training to fall completely off the priority list.

Fortunately for the global firm, much of the program was online, and with the flexibility of reduced banking hours and few meetings, managers had more time for learning, said Sharon Hutchinson, Lloyds’ senior HR manager for management and leadership development.

Speaking at a virtual conference last month, Hutchinson explained that since the training program was designed in modules – some only 5 minutes; none longer than an hour – managers could access the program between other commitments. “People might have time either side of working commitments at the moment and the whole program is available across personal devices,” she said in report on the HR site PersonnelToday.com.

The program was designed around what Hutchinson said were “moments of truth” managers encountered in their day-to-day interactions. The development team tested the program with subject matter experts, learning representatives within different parts of the business, and with learners themselves.

“We wanted the learning to focus on those new to line management but offer something that would also benefit others. It could also be a springboard for more advanced training,” she said, adding that participation ““way exceeded our expectations.”

Two months into the launch, Hutchinson said 8,433 modules were started and 7,199 have been completed. “Business areas have really taken it on board – they feel now is a great time to raise their bench strength and get this cohort of new managers upskilled.”

Photo by Campaign Creators on Unsplash


Banks Seek to Improve Their Senior Level Diversity

The world’s largest banks may have slowed their overall hiring, but responding to #BlackLivesMatter and other pressures to be more diverse, they are placing greater emphasis on recruiting women and minorities, especially for senior positions.

“It’s not tokenism,” one London-based recruiter told eFinancialCareers.”It’s more that if you have a candidate who fulfills diversity criteria they are likely to sail through the approval process more quickly. This is getting more attention now.”

As a whole, the nation’s largest banks have a workforce that approximates the racial and gender makeup of the US. But as the House Committee on Financial Services reported in February, when it comes to their senior leaders they are 81% white and 71% male.

“Blacks and Latinos comprise four percent or less of banks’ executive and senior level employees and six percent or less of their first/mid-level leadership employees,” the committee report found.

Recruiting women for key positions became a priority last year when Barclays, RBC Capital Markets and Morgan Stanley offered executive search recruiters bonuses to encourage them to present more women for senior positions. The Financial Times said the “premiums are being offered among a range of sweeteners for recruiters, including the promise of additional work, as pressure builds on banks to increase the number of women in top jobs.”

Broader diversity hiring has been a focus of bank hiring for several years, though it’s largely been confined to lower and entry-level positions. eFinancialCareers cites Goldman Sachs published diversity goals, which pertain only to analysts and entry-level associates.

Noting that “Hard targets are less explicit for more senior hires,” the eFinancialCareers article points out that, “With attention being paid to the number of diverse candidates who make managing director, banks have good reason to ensure recruiters aren’t overlooking talented minority candidates when they recruit externally.”

“Diversity hiring is going to be far more important now,” agreed an executive search recruiter who works in London and Wall Street. “This will be a big story for the recruitment business.”

Photo by Museums Victoria on Unsplash