Welcome back to #WeAreGreenKey, where we highlight the incredible talent within our agency team.
Recently, we had the opportunity to chat with one of our internal team members, Ariana Ali, End User Support Analyst. As Ariana approaches her one-year work anniversary, she shared how she dove headfirst into the dynamic and fast-paced world of IT from day one. She has since gained knowledge in many areas of the department.
How did you get started in this field? Do you have any specific education or training that led you here?
I had no idea I would pursue a career in IT until I took a bootcamp that taught me the basics of an IT support role. The bootcamp, which took four months to complete, was through the NPower program.
Can you tell me a little more about a typical day for you at Green Key?
My main focus on a daily basis is the ticketing system for Salesforce and reviewing any suggestions for enhancements that come in. Additionally, I work on QA, documentation, and testing for updates and enhancements within Salesforce when the need arises.
What advice would you give to someone looking to start a career in end user support?
I would say be open to learning and be ready to start in an entry level position before climbing the ladder, because a lot of the experience required is gained in the field. Use each position as a steppingstone into your next role.
Where do you see yourself in the future in terms of your IT career?
I am currently not 100% sure, because there’s a lot that I am learning and realizing I enjoy. I feel like I am still finding my sweet spot, so to speak, in terms of my career.
Are there any specific experiences or moments in your career that have been particularly rewarding or have taught you valuable lessons?
The most rewarding thing for me is being able to work on projects that have taught me new skills. I started this position being open-minded and open to learning new things and it has paid off because I am now exposed to so much that I can explore to grow in my career.