06Jun

When the pandemic hit and Americans hunkered down, spending on essentials and entertainment, but on little else, brands naturally cut their marketing budgets.

One area that survived was social media influencers. After dipping slightly at the outset of the quarantine, social influencer spending quickly returned to pre-COVID levels. Meanwhile, other advertising, including digital, continued to decline so much that 7-in-10 CMOs have seen an average 19% cut in their marketing budgets.

From an almost accidental niche specialty, influencer marketing has become a big part of digital marketing. Spending on social influence was estimated to hit $9.7 billion this year.

Marketers report that for every $1 they spend on social influence they earn an average media value of $5.78. No surprise then that influencer jobs have become one of the hottest new marketing careers. By virtue of the relationship they’ve established with their audience, social media influencers can introduce their followers to a new brand, or boost an established brand’s sales simply by posting about them.

Until recently, influencers didn’t see what for many began as a hobby as a career. They wrote blogs, posted videos and images to YouTube and Instagram channels and otherwise produced content about what most interested them. As they gained followers, they gained influence and companies noticed.

Kylie Jenner, with 164 million Instagram followers, can drive huge sales for her cosmetics line and for other products she promotes. So effective is her influence that companies pay her hundreds of thousands, even up to a million to post about their products.

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Nobody’s A Secretary Anymore

Call them an executive assistant or an administrative coordinator, office manager, office assistant or one of the other dozens of titles administrative professionals go by, just don’t call them a secretary.

A survey of 6,050 admins conducted by the American Society of Administrative Professionals found fewer than 1% of these office workers hold that title. As the ASAP notes in its just released survey report, “In the mid- to late-20th century, the title of secretary/executive secretary was ubiquitous; that title is much less common in 2020.”

And, just as you can’t tell a book by its cover, you can’t know what an admin does from the title they hold. The survey found no “definitive correlation between job title and responsibilities. In many cases, companies/organizations have standardized titles for administrative professionals, even when their job descriptions and job responsibilities differ substantially.”

Still, most admin professionals share many duties in common. Three-quarters of the survey respondents cited the same dozen different daily responsibilities. Besides the usual clerical tasks of answering phones, filing, photocopying and the like, they also oversee the purchase of office supplies, arrange travel, schedule meetings, handle expense reports and “maintain collaborative relationships with customers, management, and employees.”

Many also create and conduct training for other admins and for their own direct reports – that is the 28% who actually supervise others. And, doing what very much sounds like an IT job, 35% identify and implement new technology and resources, redesign and streamline systems and recommend improvements or cost reductions.

The majority of admins juggle all the various tasks while supporting multiple managers. The survey found only 14% support a single person; 82% support more than 2. Nearly a third support more than 10.

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For what they do, many admins are well paid. Those with senior titles command the top salary. The survey found those with a “Senior Executive Assistant” title average $76,666 annually. An “Executive Assistant” titled professional earns an average of $64,999.

Overall, half of the respondents reported earning between $50,000 and $100,000; 4% make more than $100,000.

“As the role of executive assistants and administrative professionals continues to align with senior leadership, compensation for the role is becoming more consistent with that of middle managers and project managers,” the report notes.

“The job as it was 30 years ago no longer exists. But the role isn’t vanishing,” says the report, “It’s evolving.”

“Success in this profession is driven more by skills than age, degree, or background, and hiring managers should adopt an open-minded approach finding the right fit for these roles.”

Image by Tim Gouw

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