Customer Success Manager

Overview

• Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in a hybrid work environment.
• Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
• Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
• Engage in upselling opportunities, promoting additional services to meet client needs effectively.
• Participate in comprehensive training to develop expertise in the organization's offerings and systems.
• Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
• Leverage consultative skills to address complex client challenges and provide strategic solutions.
• Act as the primary liaison between clients and internal teams, ensuring seamless communication and service delivery.

Key Responsibilities & Duties

• Develop and maintain strong relationships with assigned clients, understanding their business objectives and needs.
• Monitor client satisfaction, proactively addressing concerns and implementing retention strategies.
• Promote new products and services, identifying opportunities for upselling and cross-selling.
• Provide expert guidance on the organization's offerings, simplifying complex concepts for clients.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Organize and manage client projects, ensuring successful implementation and satisfaction.
• Advocate for clients by communicating feedback and trends to internal stakeholders.
• Conduct regular business reviews with clients to demonstrate value and strengthen relationships.

Job Requirements

• Bachelor of Arts (BA) degree required, with a strong academic foundation.
• Minimum of 2-4 years of experience in account management, customer success, or a related field.
• Proven ability to manage client relationships and deliver exceptional service in a B2B environment.
• Experience in healthcare, HR, or insurance industries preferred; HR Tech/SaaS experience is a plus.
• Strong organizational, written, and verbal communication skills with attention to detail.
• Demonstrated consultative and problem-solving skills, with a focus on innovation.
• Ability to adapt to a fast-paced environment and manage competing priorities effectively.
• Commitment to professional growth and lifelong learning.