Service Manager

Overview

• Lead and oversee the hospitality operations of a high-profile restaurant environment.
• Collaborate with senior management to deliver exceptional customer experiences.
• Ensure operational efficiency and adherence to industry standards and regulations.
• Cultivate positive relationships with customers and resolve service issues effectively.
• Develop and implement training programs to elevate service quality.
• Promote a culture of excellence and teamwork among staff members.
• Maintain compliance with health and safety standards in a fast-paced environment.
• Contribute to the strategic growth and success of the hospitality team.

Key Responsibilities & Duties

• Oversee daily restaurant operations, including payroll, scheduling, and service floor plans.
• Manage and coach staff to ensure adherence to service standards and policies.
• Conduct regular training sessions to enhance team skills and knowledge.
• Respond to customer feedback and reviews to improve satisfaction levels.
• Ensure compliance with health and safety regulations and address violations promptly.
• Collaborate with culinary teams to maintain quality and consistency in offerings.
• Supervise service for VIP customers and high-profile events.
• Implement promotional strategies and communicate company updates effectively.

Job Requirements

• Bachelor’s degree in Hospitality, Culinary Management, or related field preferred.
• Minimum 5 years of experience in hospitality management; 7 years preferred.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Strong leadership and interpersonal skills to inspire and manage teams effectively.
• Knowledge of health and safety regulations and workplace safety procedures.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Ability to work flexible hours, including weekends, nights, and holidays.
• Excellent organizational, analytical, and problem-solving skills.