Intake Specialist

Overview

• Serve as a vital point of contact for clients, ensuring seamless intake processes and accurate data management.
• Conduct initial client assessments and direct them to appropriate services and resources.
• Collaborate with a dynamic team to enhance healthcare service delivery and client satisfaction.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Contribute to transitioning patients between healthcare programs, ensuring smooth and efficient processes.
• Engage in a temporary project with potential for extension based on performance and organizational needs.
• Work on-site during standard business hours, Monday through Friday, in a collaborative environment.
• Support the Intake Director in achieving team goals and maintaining operational excellence.

Key Responsibilities & Duties

• Answer incoming calls, providing professional and courteous assistance to clients.
• Gather and document client information accurately to facilitate the intake process.
• Conduct initial assessments to identify client needs and recommend suitable services.
• Collaborate with team members to ensure effective and efficient intake operations.
• Assist in transitioning patients between healthcare programs, ensuring continuity of care.
• Provide excellent customer service by addressing client concerns and resolving issues promptly.
• Maintain confidentiality and adhere to organizational protocols and procedures.
• Report to the Intake Director, contributing to team objectives and operational improvements.

Job Requirements

• Bachelor of Science (BS) degree is required for this position.
• Minimum of 1 year of relevant experience; 3 years preferred.
• Fluency in both English and Spanish is mandatory for effective communication.
• Strong verbal and written communication skills are essential.
• Excellent organizational skills and ability to multitask effectively.
• Capability to work under pressure and handle challenging situations professionally.
• Experience with transitioning patients between healthcare programs is advantageous.
• Commitment to providing high-quality client service and maintaining confidentiality.