Operations Assistant

Overview

• Support operations and sales management teams in ensuring smooth departmental operations and contributing to profitability and growth.
• Assist with technician scheduling, office management, and training on company procedures.
• Perform client-facing tasks, including site visits and project evaluations.
• Utilize Salesforce, MS Office, and UKG for data management and reporting.
• Collaborate closely with the regional operations manager and other team members.
• Ensure compliance with background checks and drug screening requirements.
• Work on-site with occasional travel to client locations for operational assessments.
• Maintain professionalism and reliability in all interactions.

Key Responsibilities & Duties

• Assign technicians to work orders and manage workforce scheduling efficiently.
• Review hours worked and prepare submissions for payroll processing.
• Schedule client work and maintain access to client sites.
• Generate and analyze labor and variance reports for operational insights.
• Provide office management support and address employee inquiries.
• Assist in training staff on company procedures and processes.
• Contribute to improving client satisfaction and teammate engagement.
• Adapt quickly to new processes and prioritize tasks in a fast-paced environment.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background.
• Minimum 3 years of recent experience in administrative operations roles.
• Proficiency in Microsoft Office applications, especially Excel for data manipulation.
• Experience with service industry-based software and accounting management tools.
• Strong organizational, time management, and attention to detail skills.
• Exceptional interpersonal communication and business acumen.
• Self-motivated and capable of working independently in dynamic environments.
• Ability to interface effectively with clients and internal teams.