Field Service Technician

Overview

• Provide technical support and maintenance for electronic security systems, ensuring optimal functionality and customer satisfaction.
• Perform troubleshooting, repair, and installation of access control, CCTV, and alarm systems.
• Collaborate with team members to deliver high-quality service and solutions.
• Respond to customer service calls, including emergency and after-hours requests.
• Develop programming skills and technical expertise in security system management.
• Ensure compliance with federal, state, and local regulations during service execution.
• Maintain accurate service reports for invoicing and cost tracking purposes.
• Support preventative maintenance routines for installed systems.
• Participate in cross-training initiatives to enhance team capabilities.

Key Responsibilities & Duties

• Diagnose and resolve issues in malfunctioning equipment or software.
• Install, configure, and support network systems and equipment for assigned projects.
• Perform detailed systems upgrade planning and execution.
• Provide technical assistance and consultation for system integrations.
• Execute service calls in accordance with health and safety policies.
• Communicate effectively with team members to improve operations.
• Carry out customer support programs and small project installations.
• Maintain and repair installed systems, ensuring optimal performance.
• Complete service reports promptly and accurately.

Job Requirements

• High School Diploma or GED required; relevant certifications preferred.
• Minimum 3 years of experience in electronic security systems; 7 years preferred.
• Proficiency in access control systems, CCTV, and alarm systems.
• Experience with platforms like Lenel, Milestone, or similar systems.
• Ability to work independently and respond to on-call emergencies.
• Strong mechanical and electrical aptitude; skilled in using hand and power tools.
• Proficient computer skills, including MS Office applications.
• Commitment to delivering exceptional customer service under pressure.
• Knowledge of federal, state, and local regulations related to security systems.