Head Of Operations

Overview

• Lead strategic operations for a prominent investment platform, driving efficiency, innovation, and client satisfaction through seamless processes and advanced technologies.
• Foster a culture of excellence by mentoring and developing high-performing teams, ensuring professional growth and collaboration.
• Oversee fund launches and lifecycle management, maintaining compliance and operational excellence at every stage.
• Collaborate with cross-functional teams to support strategic initiatives and business development efforts.
• Utilize data-driven insights to inform decision-making and drive continuous improvement across operations.
• Implement automation and scalability solutions to enhance operational efficiency and streamline processes.
• Communicate transparently with senior leadership, aligning operations with organizational goals and strategies.

Key Responsibilities & Duties

• Manage platform operations across the investment lifecycle, ensuring seamless execution and exceptional client experiences.
• Lead and mentor teams, fostering collaboration and a results-driven environment.
• Develop and implement operational strategies to enhance efficiency, scalability, and innovation.
• Serve as a subject matter expert and escalation point for complex operational challenges.
• Utilize advanced data analysis tools to support decision-making and operational improvements.
• Collaborate with stakeholders to ensure alignment and successful project delivery.
• Ensure accurate reconciliation processes with custodians and fund administrators, maintaining operational integrity.
• Provide regular updates to leadership, ensuring accountability and strategic alignment.

Job Requirements

• Bachelor’s degree in business, finance, or a related field; advanced degree preferred.
• Minimum 10 years of experience in investment operations, with 15 years preferred.
• Proven leadership experience in managing and developing operational teams effectively.
• Strong analytical skills with proficiency in tools like Excel, SQL, and Tableau.
• Experience with automation and emerging technologies, including GenAI, to optimize operations.
• Exceptional organizational and communication skills to manage complex operations and priorities.
• Ability to thrive in fast-paced environments and adapt to evolving challenges.
• Familiarity with fund administrators, custodians, and reporting providers preferred.