Shareholder Services Specialist – Alternatives

Overview

• Manage shareholder services for alternative investment products, ensuring compliance and operational efficiency.
• Serve as a primary contact for resolving service inquiries and technical issues.
• Oversee pre-trade, trade, and post-trade processes for repurchase activities.
• Support regulatory mailings, including subscription confirmations and tender offerings.
• Maintain investor materials, forms, and website updates with current fund information.
• Provide reporting and documentation support for internal and external stakeholders.
• Collaborate with distribution partners for operational changes and corporate actions.
• Ensure adherence to industry trends and compliance standards.

Key Responsibilities & Duties

• Manage shareholder regulatory prospectus and annual report mailings.
• Coordinate updates to fund prospectus, annual reports, and regulatory filings.
• Oversee Transfer Agent policies and procedures for compliance.
• Prepare and review board reporting materials and required reports.
• Support operational changes and corporate action notifications.
• Maintain accurate project tracking and adherence to deadlines.
• Provide audit requests, billing, tax reporting, and agreement onboarding support.
• Stay informed of market changes and competitive activity.

Job Requirements

• Bachelor's degree in finance, business, or related fields.
• 10+ years of experience in asset management or financial services.
• Knowledge of Transfer Agency applications and SS&C systems preferred.
• Experience with wirehouses, IBDs, RIAs, and technology platforms like iCapital.
• Strong analytical skills for data collection and organization.
• Exceptional presentation, writing, and interpersonal skills.
• Ability to manage diverse priorities and multiple deadlines effectively.
• Meticulous attention to detail and operational risk mitigation.