Case Manager

Overview

• Engage directly with community members experiencing housing insecurity or homelessness to provide support and resources.
• Conduct street outreach and mobile case management services in Midtown Manhattan.
• Build rapport with program participants to facilitate connections to social services and community resources.
• Utilize lived experiences to relate to and support the client population effectively.
• Collaborate with a dynamic team to address homelessness and housing insecurity challenges.
• Contribute to the Community First program, focusing on non-system-involved support initiatives.
• Participate in a temporary role with potential for permanent placement based on fiscal year outcomes.
• Work on-site, primarily in the streets around Times Square, with a base in the Midtown office.

Key Responsibilities & Duties

• Conduct outreach activities to engage with individuals experiencing homelessness and housing insecurity.
• Provide mobile case management services to connect clients with appropriate resources.
• Build and maintain meaningful relationships with program participants to foster trust and collaboration.
• Collaborate with social services and community-based organizations to facilitate resource linkages.
• Utilize bilingual Spanish skills to enhance communication and outreach effectiveness.
• Maintain accurate and timely documentation of outreach and case management activities.
• Participate in team meetings and training sessions to enhance service delivery.
• Support the Community First program's objectives by addressing housing insecurity challenges.

Job Requirements

• Bachelor of Science degree required, with relevant coursework in social services or related fields.
• Minimum of 2 years of experience in case management or community outreach roles.
• Preferred certifications: Certified Recovery Peer Advocate (CRPA) or Certified Peer Specialist (CPS).
• Lived experience with homelessness, substance use, or mental health challenges is highly valued.
• Bilingual Spanish proficiency is strongly preferred for effective communication.
• Comfortable working on-site and conducting outreach in public spaces.
• Strong interpersonal skills and the ability to build rapport with diverse populations.
• Availability for a temporary role with potential for permanent placement.