Receptionist

Overview

• Provide exceptional customer service to clients, visitors, and staff in a professional and polished manner.
• Operate multi-line telephone systems, screen and direct calls, and manage messages effectively.
• Coordinate conference room reservations, ensuring all special requests are managed accurately.
• Assist with various requests, including travel arrangements and conference call coordination.
• Maintain a polished reception area and greet visitors professionally.
• Perform pre-meeting checks to ensure conference room setups meet expectations.
• Stay informed about firm-wide meetings and events to direct attendees efficiently.
• Be available for overtime, including evenings, weekends, holidays, and occasional overnight shifts.

Key Responsibilities & Duties

• Deliver concierge-level customer service to internal and external clients.
• Screen and direct calls using Cisco phone systems and manage messages promptly.
• Rotate between reception floors to ensure continuous coverage during breaks.
• Coordinate with Catering, IT, AV, and Office Services for conference room setups.
• Assist with car services, travel arrangements, and conference call requests.
• Manage conference call requests accurately and in a timely manner.
• Direct visitors to appropriate conference rooms or locations efficiently.
• Adhere to the firm's confidentiality policy and maintain professionalism.

Job Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum of two years’ experience in reception or customer service roles.
• Familiarity with Cisco phone systems, Rendezvous reservation system, and Akkadian Console app preferred.
• Strong oral and written communication skills with a professional demeanor.
• Exceptional organizational and multitasking abilities with attention to detail.
• Ability to work independently and collaboratively in a demanding environment.
• Availability for overtime, including evenings, weekends, and holidays.
• Experience in legal, corporate, or hospitality settings is advantageous.