Senior Living Director

Overview

• Lead and manage resident services operations in a senior living community.
• Collaborate with department leaders to ensure seamless service delivery.
• Foster a vibrant and engaging community environment for residents.
• Oversee training initiatives and operational plans for staff development.
• Coordinate resident-facing communications and engagement platforms.
• Serve as a first responder for resident-related incidents and emergencies.
• Develop and monitor departmental budgets and operational compliance.
• Support inspection readiness and certification efforts as required.
• Promote a safe, service-oriented independent living environment.

Key Responsibilities & Duties

• Provide leadership and direction to resident services department managers.
• Collaborate with maintenance, dining, and wellness teams for service alignment.
• Coordinate orientation programs for new residents and staff training.
• Develop and implement operational plans and budgets for resident services.
• Ensure compliance with internal controls and risk management policies.
• Oversee editorial content for resident communications and engagement tools.
• Lead emergency action procedure development and testing with maintenance.
• Participate in inspection readiness and certification efforts.
• Address sensitive or complex resident issues in collaboration with wellness teams.

Job Requirements

• Bachelor’s degree in a related field or equivalent senior living experience.
• Minimum of 2 years of management experience; 5 years preferred.
• Proficiency in Microsoft Office suite and basic office equipment.
• Certified Senior Advisor certification is desired.
• CPR, AED, and First Aid certifications may be required.
• Strong communication, editing, and composition skills.
• Ability to manage human, financial, and material resources effectively.
• Experience in environments exclusively serving seniors is preferred.
• Commitment to confidentiality and high ethical standards.