Shareholder Services Specialist – Alternatives

Overview

• Lead shareholder services for alternative investment products, ensuring seamless operations and compliance with industry standards.
• Act as the primary liaison for resolving service inquiries and technical issues efficiently.
• Oversee pre-trade, trade, and post-trade processes, including repurchase activities and regulatory mailings.
• Maintain and update investor materials, forms, and website content with accurate fund information.
• Provide comprehensive reporting and documentation support for internal and external stakeholders.
• Collaborate with distribution partners to implement operational changes and manage corporate actions.
• Stay informed on industry trends to ensure adherence to compliance standards and operational excellence.

Key Responsibilities & Duties

• Coordinate shareholder regulatory prospectus and annual report mailings with precision and timeliness.
• Manage updates to fund prospectus, annual reports, and regulatory filings to ensure compliance.
• Supervise Transfer Agent policies and procedures, ensuring adherence to regulatory standards.
• Prepare and review board reporting materials and required documentation for audits and reviews.
• Support operational changes, corporate actions, and notifications to stakeholders effectively.
• Maintain accurate tracking of projects and ensure deadlines are consistently met.
• Provide support for audit requests, billing, tax reporting, and agreement onboarding processes.
• Monitor market changes and competitive activities to inform strategic decisions.

Job Requirements

• Bachelor's degree in finance, business, or a related field is required.
• Minimum of 5 years of experience in asset management or financial services; 10 years preferred.
• Proficiency in Transfer Agency applications and SS&C systems is advantageous.
• Experience with wirehouses, IBDs, RIAs, and platforms like iCapital is preferred.
• Strong analytical skills for effective data collection and organization.
• Excellent presentation, writing, and interpersonal communication abilities.
• Capability to manage diverse priorities and meet multiple deadlines efficiently.
• Meticulous attention to detail and a commitment to operational risk mitigation.