Dispatcher

Overview

• Work as a Dispatcher for a leading industry organization, managing dispatch operations and ensuring efficient service delivery.
• Coordinate field workers for elevator maintenance projects, handling inbound calls and scheduling tasks effectively.
• Prepare and manage proposals, invoices, and maintain organized files and documentation.
• Collaborate with a team of dispatchers to ensure coverage and operational efficiency.
• Work on-site with a schedule of 7am-4pm, including occasional weekends and holidays.
• Utilize your proficiency in Microsoft Excel and Word to perform administrative tasks.
• Engage with blue-collar workers, requiring strong communication and interpersonal skills.
• Enjoy a supportive team environment with opportunities for professional growth.

Key Responsibilities & Duties

• Handle heavy inbound call volume from vendors requiring maintenance services.
• Dispatch field workers to elevator maintenance projects, ensuring timely service delivery.
• Prepare and send proposals, book signed proposals, and manage related documentation.
• Send invoices for completed proposal work and maintain organized proposal files.
• Collaborate with a team of dispatchers to provide coverage and maintain operational efficiency.
• Work with Microsoft Excel and Word for administrative and documentation tasks.
• Communicate effectively with blue-collar workers, demonstrating strong interpersonal skills.
• Adapt to a flexible schedule, including occasional weekends and holidays.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background.
• Minimum of 1 year of experience, with 3 years preferred in a similar role.
• Proficiency in Microsoft Excel and Word for administrative tasks.
• Strong communication skills with a clear speaking voice and ability to engage effectively.
• Ability to work on-site with a schedule of 7am-4pm, including occasional weekends and holidays.
• Experience handling inbound calls and dispatching field workers preferred.
• Detail-oriented with strong organizational skills for managing proposals and invoices.
• Team-oriented mindset with adaptability to collaborate effectively with colleagues.