Systems Administrator

Overview

• Provide expert systems administration to ensure seamless IT operations and organizational efficiency.
• Act as the primary contact for IT-related queries, delivering exceptional service and solutions.
• Deploy, configure, and maintain end-user devices, optimizing performance and security standards.
• Collaborate with cross-functional teams to enhance IT service delivery and operational effectiveness.
• Provide tailored IT support to senior leadership and executives, ensuring their technology needs are met.
• Support audio/visual systems for meetings and events, ensuring smooth and reliable execution.
• Maintain detailed documentation of systems configurations and operational procedures for consistency.
• Deliver training and orientation on IT systems to enhance user proficiency and adoption.

Key Responsibilities & Duties

• Diagnose and resolve desktop issues to ensure optimal device performance and user satisfaction.
• Deploy and configure end-user devices, adhering to compliance and security protocols.
• Manage mailboxes, licenses, and permissions using Office 365 and Entra ID platforms.
• Monitor endpoint performance and proactively address security concerns.
• Support and maintain audio/visual systems for meetings and presentations.
• Coordinate with external vendors for escalations and efficient issue resolution.
• Develop and implement processes for systems management and security enhancements.
• Follow incident, request, and change management protocols to ensure compliance and efficiency.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 5 years of IT experience, with 2-3 years in systems administration.
• Proficiency in DNS, DHCP, Identity and Access Management, and policy configuration.
• Experience with Microsoft Intune, Exchange Online, and Entra ID platforms.
• Strong communication skills and ability to collaborate effectively with diverse teams.
• Familiarity with ITIL-aligned practices and change management processes.
• Ability to thrive in a fast-paced, dynamic work environment.
• Analytical mindset with keen attention to detail and problem-solving skills.
• Willingness to travel to local and national locations as operationally required.