Customer Service Representative

Overview

• Provide exceptional customer service in a fast-paced, family-oriented environment.
• Handle inquiries via chat and email, ensuring prompt and accurate responses.
• Inspect apparel and footwear products for quality assurance prior to shipment.
• Manage customer returns and resolve related issues efficiently.
• Collaborate with a close-knit team to achieve customer satisfaction goals.
• Contribute to maintaining a positive and professional work environment.
• Opportunity for temp-to-hire with benefits upon permanent conversion.

Key Responsibilities & Duties

• Respond to customer inquiries through chat and email, providing accurate information.
• Inspect apparel and footwear products to ensure quality standards are met.
• Process and manage customer returns, resolving issues promptly.
• Collaborate with team members to address customer concerns effectively.
• Assist in maintaining organized records of customer interactions and transactions.
• Support other customer service-related tasks as required by the team.
• Ensure adherence to company policies and procedures in all tasks.

Job Requirements

• Bachelor of Arts (BA) degree required for consideration.
• Minimum of 1 year of customer service or retail experience preferred.
• Strong written communication skills to handle customer inquiries effectively.
• High attention to detail for inspecting products and managing returns.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Willingness to work on-site during standard business hours (9 AM – 5 PM).
• Reliable and team-oriented approach to work within a close-knit environment.