Case Manager

Overview

• Provide case management services to ensure patients receive appropriate care tailored to their specific needs.
• Collaborate with multidisciplinary teams to promote positive health outcomes for patients.
• Engage patients and families to build trusting relationships and address healthcare needs.
• Coordinate care plans and link patients with additional services as required.
• Maintain accurate and organized patient records in compliance with regulations.
• Participate in quality improvement initiatives and training sessions.
• Support patients in managing emotional distress and resolving crisis situations.
• Promote services and recruit patients from underserved communities.

Key Responsibilities & Duties

• Conduct comprehensive assessments and develop individualized care plans for patients.
• Collaborate with multidisciplinary teams to monitor and evaluate patient progress.
• Coordinate with external service providers to ensure continuity of care.
• Provide clinic-based health education during scheduled primary care visits.
• Obtain prior authorizations for pharmacy or medical services as required.
• Respond to inquiries and provide information about available services.
• Participate in internal and external meetings and training sessions.
• Ensure compliance with organizational policies and regulatory requirements.

Job Requirements

• Bachelor’s degree in health, nursing, mental health, or related field required.
• Minimum of 2 years of experience in case management or related roles.
• Fluency in Spanish or an Asian language is preferred.
• Strong written and verbal communication skills in English required.
• Proficiency in Microsoft Office and healthcare applications is essential.
• UAS-NY certification required within one month of hire.
• Ability to work flexible hours, including evenings and weekends.
• Experience working with diverse populations and underserved communities preferred.