Patient Liaison

Overview

• The Patient Liaison supports onsite patient recruitment efforts, ensuring efficient enrollment processes through pre-qualification, pre-screening, and scheduling activities.
• This role involves direct communication with patients, addressing barriers to study entry, and maintaining accurate records in clinical systems.
• Collaborate with site staff and leadership to meet recruitment goals and optimize patient enrollment strategies.
• Engage with local community outreach events to educate patients about clinical trials and their benefits.
• Ensure compliance with HIPAA guidelines while handling sensitive patient health information professionally.
• Opportunity to contribute to the success of clinical research studies and drive impactful recruitment results.
• Work in a dynamic, patient-focused environment, leveraging bilingual skills for enhanced communication.
• Participate in training and development opportunities to enhance recruitment expertise and operational efficiency.

Key Responsibilities & Duties

• Conduct patient pre-screening and scheduling activities to ensure smooth enrollment processes for clinical studies.
• Evaluate patient eligibility through interviews, medical record reviews, and collaboration with site staff.
• Manage patient communication, including reminder calls, rescheduling, and addressing barriers to study entry.
• Monitor and optimize onsite patient screening schedules, ensuring adherence to recruitment goals.
• Maintain accurate and timely updates in Clinical Trial Management Systems (CTMS).
• Support local community outreach events to educate and engage patients about clinical trials.
• Collaborate with healthcare providers to manage referral leads and enhance recruitment strategies.
• Assist in training new team members and retraining existing staff to ensure operational efficiency.

Job Requirements

• Bachelor of Science degree or equivalent combination of education and experience in healthcare or medical research.
• Minimum of 5 years' experience in a medical or healthcare environment; 6 years preferred.
• Proficiency in Clinical Trial Management Systems (CTMS) and patient scheduling tools.
• Bilingual proficiency in English and Spanish is highly preferred for enhanced patient communication.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills, with a professional and respectful demeanor.
• Ability to handle sensitive patient information confidentially and in compliance with HIPAA guidelines.
• Experience with therapy areas and customer service in a clinical setting is preferred.