Collections Manager

Overview

• Lead the collections operations, ensuring effective execution of strategies and adherence to policies.
• Collaborate with senior management to advance strategic objectives and improve cash cycles.
• Manage collections supervisors and collectors, providing oversight and performance management.
• Partner with billing and finance teams to resolve disputes and enhance client satisfaction.
• Ensure compliance with firm policies, client billing terms, and outside counsel guidelines.
• Support firmwide initiatives related to collections strategy and operational enhancements.
• Provide coaching and mentoring to strengthen team effectiveness and communication.
• Prepare reporting and updates for senior leadership on collections performance.

Key Responsibilities & Duties

• Oversee daily collections activity, ensuring timely follow-up on outstanding accounts receivable.
• Monitor AR aging, dispute status, and collection documentation for accuracy and resolution.
• Manage escalation and resolution of complex or high-risk collection matters.
• Direct AR operations and cash application functions, ensuring workflow prioritization and quality control.
• Set priorities for collections supervisors and collectors, balancing tactical execution with strategic goals.
• Collaborate with partners and practice groups on collection strategies and client communications.
• Identify trends and recommend process improvements to enhance collections performance.
• Support compliance with internal controls, audit requirements, and firm guidelines.

Job Requirements

• Bachelor’s degree or equivalent experience required, preferably in a related field.
• Minimum of 7 years of collections experience in a professional services environment.
• Proven ability to manage supervisors and teams effectively.
• Strong knowledge of legal billing and collections processes, including dispute resolution.
• Experience with legal financial systems such as Aderant or similar preferred.
• Ability to manage high volumes and time-sensitive matters in a deadline-driven environment.
• Excellent communication and collaboration skills to work with stakeholders and leadership.
• Commitment to continuous improvement and adherence to firm policies.