Certified Pharmacy Technician

Overview

• Join a dynamic team as a Certified Pharmacy Technician on a contract basis, contributing to efficient pharmacy operations in a remote setting.
• Utilize your certification and prior authorization expertise to manage pharmacy requests and ensure compliance with regulations.
• Engage in a phone-heavy role, providing excellent customer service and effective communication with healthcare professionals.
• Participate in structured training sessions to enhance your skills and knowledge in pharmacy operations.
• Work in a collaborative environment with Pharmacy Team Leads and contribute to decision-making processes.
• Benefit from a consistent work schedule and comprehensive training program to ensure success in your role.
• Support healthcare providers by managing and processing prior authorization requests efficiently and accurately.

Key Responsibilities & Duties

• Determine eligibility and screen required documents using provided tools for pharmacy prior authorization requests.
• Organize and distribute authorization requests for pharmacist/physician review and respond to additional information requests.
• Collect medical information via various channels and apply appropriate criteria, documenting all communications.
• Ensure timely decision-making and escalate cases requiring pharmacist review as necessary.
• Communicate authorization outcomes orally and in writing, adhering to standards for accuracy and timeliness.
• Comply with all applicable laws and regulations governing pharmacy operations and authorization processes.
• Participate in training sessions and maintain adherence to training schedules and protocols.
• Collaborate with team members to enhance operational efficiency and meet organizational goals.

Job Requirements

• Active, unrestricted Pharmacy Technician certification (CPhT) from PTCB or NHA.
• Minimum of 1 year experience in a pharmacy-related field; 3 years preferred.
• High school diploma or GED required for eligibility.
• Prior authorization experience and familiarity with remote work environments preferred.
• Strong verbal and written communication skills, with excellent customer service and phone etiquette.
• Comfortable in a phone-heavy role; call center experience is a significant advantage.
• Ability to adhere to training schedules and protocols, including group training sessions.
• Commitment to compliance with laws and regulations, ensuring operational integrity.