Team Assistant

Overview

• Support coordination of home health aide services for hospice and home care patients in a hybrid work environment.
• Ensure timely processing of service requests and maintain effective communication with clinical teams and vendors.
• Utilize HHA Exchange platform for accurate documentation and service authorization management.
• Collaborate with clinical teams to review and verify service requests for completeness and accuracy.
• Provide updates on service status and confirmations to vendors and clinical teams promptly.
• Perform data entry and documentation tasks with attention to detail and accuracy.
• Handle inbound calls efficiently and address inquiries professionally.
• Maintain compliance with organizational policies and procedures.

Key Responsibilities & Duties

• Process incoming requests for home health aide services and ensure accuracy before offering cases to vendors.
• Assign approved cases to contracted vendors using the HHA Exchange platform.
• Enter accurate service authorizations in the HHA Exchange platform.
• Review clinical documentation in EMR systems to support service coordination.
• Verify hospital stays or releases and run daily discharge reports.
• Notify vendors promptly regarding patient discharges or deaths.
• Communicate service updates and confirmations with vendors and clinical teams.
• Answer inbound calls on ACD lines and provide professional assistance.

Job Requirements

• High School Diploma or GED required; additional certifications in healthcare coordination preferred.
• Minimum of 1 year of experience in healthcare coordination; 2 years preferred.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong communication skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Problem-solving and critical thinking skills to address service coordination challenges.
• Experience with EMR systems and HHA Exchange platform is advantageous.