Team Assistant

Overview

• Support coordination of home health aide services for hospice and home care patients in a hybrid work environment.
• Ensure timely processing of service requests and maintain effective communication with clinical teams and vendors.
• Accurately document service authorizations within internal systems and HHA Exchange platforms.
• Collaborate with clinical teams to review and verify documentation for service coordination.
• Handle inbound calls and provide prompt assistance to inquiries regarding services.
• Work in a dynamic environment with opportunities to enhance operational efficiency.
• Engage in problem-solving and critical thinking to address service-related challenges.

Key Responsibilities & Duties

• Process incoming service requests from clinical teams with accuracy and efficiency.
• Review and validate requests before assigning cases to vendors.
• Assign approved cases to vendors using the HHA Exchange platform.
• Ensure accurate entry of service authorizations in internal systems.
• Communicate updates and confirmations with vendors and clinical teams promptly.
• Monitor clinical documentation in EMR to support service coordination.
• Verify patient hospital stays or releases and notify vendors accordingly.
• Run discharge reports and notify vendors about patient status changes.
• Answer calls on ACD line and provide assistance to inquiries.

Job Requirements

• High School Diploma or GED required; Associate degree preferred.
• Minimum 1 year of experience; 2 years preferred in a related role.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail and accuracy in data entry tasks.
• Excellent communication skills for effective collaboration and service coordination.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Problem-solving and critical thinking skills to address operational challenges.
• Ability to work independently and collaboratively within a team setting.