Team Assistant

Overview

• Support placement and coordination of home health aide services for hospice and home care patients.
• Ensure timely processing of service requests and effective communication with clinical teams and vendors.
• Utilize internal systems and HHA Exchange platforms for accurate documentation and service authorization.
• Collaborate within a hybrid work schedule for optimal efficiency and productivity.
• Engage in a contract-based role with opportunities to develop administrative skills.
• Contribute to a dynamic healthcare environment focusing on patient care coordination.

Key Responsibilities & Duties

• Process incoming requests for home health aide services from clinical teams efficiently.
• Review and verify completeness and accuracy of service requests before vendor assignment.
• Assign approved cases to contracted vendors using the HHA Exchange platform.
• Enter accurate service authorizations and maintain updated records in internal systems.
• Communicate service updates and confirmations with vendors and clinical teams promptly.
• Review clinical documentation and verify hospital stays or releases for service coordination.
• Run daily discharge reports and notify vendors of patient deaths or discharges.
• Answer inbound calls on ACD line and provide necessary assistance.

Job Requirements

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 1 year experience in administrative or healthcare coordination roles.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong communication skills and ability to work in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Ability to prioritize tasks and solve problems effectively.
• Experience with HHA Exchange platforms is highly desirable.
• Capability to work independently and collaboratively within a team.