Collections Specialist

Overview

• Collaborate with attorneys and clients to manage collections and accounts receivable processes efficiently.
• Ensure timely and accurate preparation of invoices and resolution of billing issues.
• Work within a hybrid environment, balancing on-site and remote responsibilities.
• Contribute to strategic decision-making and problem-solving in a fast-paced setting.
• Provide detailed reports and analysis to support effective collections strategies.
• Engage in continuous learning and adaptation to emerging technologies and practices.
• Support the Revenue Management Team with innovative and collaborative solutions.
• Maintain confidentiality and professionalism in all interactions and processes.

Key Responsibilities & Duties

• Review and manage accounts receivable inventory, consulting with attorneys on collection strategies.
• Prepare and analyze collection reports for management and billing attorneys.
• Contact clients to discuss payments and resolve outstanding balances.
• Handle invoice rejections, resubmissions, and account reconciliations efficiently.
• Evaluate and recommend best practices for improving collection efforts.
• Analyze short payments and resolve discrepancies promptly.
• Provide proactive communication regarding accounts receivable status to stakeholders.
• Participate in training sessions and adapt to new technologies as required.

Job Requirements

• Bachelor’s degree in Accounting, Finance, or equivalent experience preferred.
• Minimum 3 years of collections experience, preferably in professional services.
• Proficiency in Excel and familiarity with Aderant software and Ebilling Hub preferred.
• Strong analytical, communication, and negotiation skills essential.
• Ability to manage multiple projects and meet strict deadlines under pressure.
• Knowledge of AI tools and willingness to integrate them responsibly into workflows.
• Flexibility to work overtime and attend onsite training as needed.
• Demonstrated initiative, adaptability, and innovation in professional settings.