Accounts Receivable Specialist

Overview

• Serve as an Accounts Receivable Specialist in a hybrid work environment, managing financial transactions and ensuring customer accounts are accurately maintained.
• Utilize advanced Microsoft Excel and Word skills to streamline processes and enhance operational efficiency.
• Collaborate with internal sales teams to resolve billing issues and maintain positive customer relationships.
• Perform month-end reconciliations and ensure all accounts are balanced accurately and on time.
• Investigate and resolve payment discrepancies, ensuring compliance with company policies and customer agreements.
• Support the department with special projects and ad-hoc tasks as assigned.
• Contribute to a dynamic team environment while working independently to achieve goals.
• Enhance customer satisfaction by addressing inquiries and providing timely resolutions.

Key Responsibilities & Duties

• Manage high-volume collection calls and ensure timely payment collection from customers.
• Generate and send accurate invoices based on contracts, orders, or agreements.
• Reconcile and apply customer payments, including lockbox and credit card receipts.
• Investigate and resolve billing discrepancies or disputes efficiently.
• Complete month-end reconciliations and ensure accounts are balanced.
• Process and manage credit holds, collecting prepayments and ensuring account compliance.
• Assist with credit card processing tasks, including handling declines and chargebacks.
• Support special projects and ad-hoc tasks to enhance department functionality.

Job Requirements

• High School Diploma or GED required; additional certifications in accounting or finance preferred.
• Minimum of 3 years of experience in accounts receivable or related field; 5 years preferred.
• Proficiency in Microsoft Excel and Word; strong 10-key experience is essential.
• Exceptional attention to detail and accuracy in financial transactions.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong interpersonal and communication skills for customer interaction and team collaboration.
• Experience with credit card processing and handling payment discrepancies preferred.
• Ability to work independently while contributing to team objectives.