Account Manager

Overview

• Manage and nurture relationships with college and university partners, ensuring program utilization and customer satisfaction.
• Support film streaming and tablet programs, addressing customer needs and identifying growth opportunities.
• Collaborate with internal teams to enhance customer experience and operational efficiency.
• Proactively manage customer inquiries, ensuring timely resolution and effective communication.
• Contribute to business objectives, including retention, satisfaction, and revenue growth.
• Adapt to evolving technologies and processes, demonstrating a commitment to continuous improvement.
• Maintain accurate CRM data for reliable reporting and customer insights.
• Support contract renewals, ensuring full retention of assigned accounts.

Key Responsibilities & Duties

• Build strong relationships with college and university partners to drive program utilization and satisfaction.
• Respond promptly to customer inquiries, ensuring effective issue resolution within 24 hours.
• Process customer orders accurately, ensuring fulfillment within five business days.
• Identify upsell and cross-sell opportunities to expand account value and support business growth.
• Collaborate with internal teams to resolve customer needs and enhance overall business success.
• Contribute to team meetings, fostering a positive and solution-oriented environment.
• Recommend and implement process improvements to enhance operational efficiency and customer experience.
• Provide regular program updates, including promotional materials and new release information.

Job Requirements

• Bachelor of Science (BS) degree required.
• Minimum of 1 year of experience in account management or customer service; 3 years preferred.
• Proficiency in CRM tools and data management with high accuracy.
• Strong communication skills to address customer inquiries and collaborate with internal teams.
• Ability to identify growth opportunities and achieve revenue-related goals.
• Adaptability to evolving technologies and processes, demonstrating continuous learning.
• Commitment to customer satisfaction, retention, and operational efficiency.
• Experience in process improvement initiatives is a plus.