Patient Liaison

Patient Liaison Overview

• The Patient Liaison will oversee patient recruitment efforts, ensuring efficient enrollment and supporting clinical trial processes.
• Lead a team of four Patient Recruiters, driving recruitment goals and performance metrics.
• Conduct pre-qualification, pre-screening, and scheduling activities to optimize patient enrollment.
• Collaborate with healthcare professionals to evaluate patient eligibility for clinical studies.
• Manage patient communication, including follow-ups, reminders, and addressing barriers to study entry.
• Utilize Clinical Trial Management Systems (CTMS) for patient data management and reporting.
• Represent the organization in community outreach events to promote clinical trial awareness.
• Support the training and development of new and existing team members.

Patient Liaison Key Responsibilities & Duties

• Execute patient pre-screening and ensure smooth transitions into active studies.
• Evaluate patient eligibility through interviews, medical record reviews, and staff discussions.
• Manage patient schedules, including appointment reminders and rescheduling as needed.
• Track and optimize no-show and disqualified patient data for process improvement.
• Handle inbound physician referrals and maintain referral partner relationships.
• Participate in local outreach events to educate patients about clinical trials.
• Ensure compliance with HIPAA guidelines when handling patient health information.
• Support recruitment leadership by reporting barriers and challenges to patient screening.

Patient Liaison Job Requirements

• Associate of Science (AS) degree or equivalent education and experience.
• Minimum of 5 years in healthcare, call center, or medical research environments.
• Proficiency in Clinical Trial Management Systems (CTMS) and calendar management.
• Strong organizational, communication, and problem-solving skills.
• Bilingual proficiency in English and Spanish is highly preferred.
• Ability to manage sensitive patient information with confidentiality and professionalism.
• Proficiency in computer applications, including email and electronic health records.
• Experience in patient recruitment or clinical trial coordination is advantageous.