Credentialing And Certificate Coordinator

Credentialing and Certificate Coordinator Overview

• The Credentialing and Certificate Coordinator supports the client's credentialing and certificate programs, ensuring compliance and efficient operations.
• Collaborates with state program chairs to address inquiries and maintain accurate program records.
• Handles member inquiries, providing consistent messaging and referencing established policies and procedures.
• Coordinates with testing vendors for candidate processing and data uploads using defined processes.
• Drafts and updates member-facing materials, including handbooks, FAQs, and presentations.
• Ensures automated communications for credentialing exams are issued accurately and timely.
• Supports monthly renewal, maintenance, and audit processes for credentialing programs.
• Provides administrative support for governing council meetings, including mailings, agendas, and minutes.

Credentialing and Certificate Coordinator Key Responsibilities & Duties

• Review and approve credential applications based on eligibility requirements and process payments.
• Maintain procedural documentation for credentialing exams, ensuring compliance with security protocols.
• Respond to member inquiries regarding program requirements and recertification issues.
• Perform administrative activities for certificate programs, including reviews, approvals, and maintenance.
• Distribute renewal, reinstatement, and audit notices using established procedures.
• Assist with monthly maintenance and close-out procedures for certificate and credentialing programs.
• Provide backup support to service center staff, ensuring high-quality customer service.
• Support the Commission on Dietetic Registration CPEU crediting process for Registered Dietitians.

Credentialing and Certificate Coordinator Job Requirements

• Bachelor's degree or equivalent combination of education and experience required.
• Minimum of 2 years of experience in a business or customer service environment, preferably in associations or non-profits.
• Proficiency in Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent verbal and written communication skills for diverse audiences.
• Experience with databases for accessing customer or member information preferred.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented with strong problem-solving skills to identify and implement solutions.