Accounts Receivable Representative

Accounts Receivable Representative Overview

• The Accounts Receivable Representative role focuses on resident account management and lease administration in a hybrid work environment.
• Ensure accurate records, timely communication, and exceptional customer service throughout the resident lifecycle.
• Process move-ins, move-outs, renewals, and security deposit transactions with precision and compliance.
• Manage accounts receivable tasks, including billing, payment discrepancies, and returned checks.
• Collaborate with residents to resolve account-related inquiries efficiently and professionally.
• Utilize real estate operating systems like Yardi or MRI to streamline processes.
• Contribute to a dynamic team environment with opportunities for professional growth.
• Leverage analytical skills to address complex problems and optimize tenant ledger adjustments.

Accounts Receivable Representative Key Responsibilities & Duties

• Provide high-quality customer service via email and phone, ensuring timely and polite resolution of inquiries.
• Perform lease administration tasks, including processing move-ins, move-outs, and renewals accurately and promptly.
• Execute vacate procedures within regulatory timeframes, applying charges and issuing refunds appropriately.
• Manage security deposit transactions, ensuring reconciliation between banking and operating systems.
• Assist with accounts receivable activities, including verification letters and resolving billing discrepancies.
• Utilize analytical skills to interpret data and solve complex tenant ledger issues.
• Collaborate with team members to enhance operational efficiency and customer satisfaction.
• Maintain organized records and ensure compliance with internal and external regulations.

Accounts Receivable Representative Job Requirements

• Associate of Arts (AA) degree required, with a focus on business or related fields preferred.
• Minimum of 2 years of experience in tenant accounts receivable; 3 years preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with real estate operating systems such as Yardi or MRI is highly desirable.
• Strong analytical and problem-solving skills to address tenant ledger adjustments.
• Excellent verbal and written communication skills for effective resident interaction.
• Ability to manage multiple tasks in a fast-paced and high-pressure environment.
• Flexibility to work occasional overtime as needed to meet deadlines.