Case Management Supervisor

Case Management Supervisor Overview

• The Case Management Supervisor oversees healthcare case management staff to ensure high-quality patient care and optimal health outcomes.
• Collaborates with multidisciplinary teams to monitor and evaluate patient progress for positive health results.
• Provides direct supervision, training, and coaching to case management staff, ensuring adherence to policies and regulations.
• Develops and maintains patient-focused care plans in collaboration with care teams and patients.
• Ensures accurate documentation of patient interactions and services in designated databases.
• Participates in quality assurance and improvement activities to enhance service delivery.
• Represents the organization at external venues to promote services and foster partnerships.
• Responds to inquiries from external entities and facilitates referrals to agency services.
• Works flexible hours, including evenings and weekends, to meet organizational needs.

Case Management Supervisor Key Responsibilities & Duties

• Supervise healthcare case management staff, ensuring quality care and adherence to policies.
• Train and coach staff, conducting performance reviews and maintaining supervision logs.
• Monitor team performance to meet service goals and quotas.
• Provide direct case management services to diverse populations, addressing specific needs.
• Collaborate with multidisciplinary teams and patient families to achieve health outcomes.
• Develop and oversee patient care plans with input from care teams and patients.
• Resolve patient issues and grievances, ensuring smooth healthcare operations.
• Participate in internal and external meetings to enhance service delivery.
• Conduct outreach and recruitment to promote agency services effectively.

Case Management Supervisor Job Requirements

• Bachelor’s degree in health, nursing, mental health, or related field with 4 years of experience.
• Advanced degree preferred with 2 years of relevant experience.
• Supervisory experience and familiarity with target populations strongly preferred.
• UAS-NY certification required within one month of hire.
• Proficiency in various applications such as Outlook, Word, Excel, and healthcare databases.
• Excellent written and verbal communication skills in English required.
• Ability to multitask and manage projects in a high-pressure environment.
• Commitment to the organization’s mission and values essential.
• Flexibility to work evenings and weekends as needed.