Receptionist

Hours: Monday- Wednesday: 4 pm – midnight, Saturday and Sunday 8 am – 4 pm.

Responsibilities:

• Maintain a deep understanding of and exhibit professionalism in executing duties associated with Client and Visitor Services, Conference, and Reception desks. Create and sustain a professional and inviting atmosphere for Firm attorneys, staff, clients, and visitors. Strive for excellence in managing responsibilities related to these areas, following established team leadership decisions.
• Coordinate visitor arrivals, greetings, announcements, and necessary coordination. Uphold safety protocols by promptly reporting any unusual behavior or unauthorized individuals.
• Answer and direct incoming/internal calls professionally and efficiently, ensuring a positive caller experience.
• Manage all requests promptly and professionally, aiming to surpass expectations whenever feasible.
• Act as a knowledgeable resource and provide assistance to internal clients, resolving issues or escalating them as needed.
• Maintain the ability to assist attorneys and clients with travel, transportation, and hotel reservations as required.
• Ensure visiting attorneys' rooms are appropriately set up and serve as the primary contact for their needs.
• Coordinate daily requirements for rooms, equipment, supplies, catering, and personnel. Ensure proper preparation, cleaning, and rotation of rooms.

Qualifications:

• Minimum of 3 years in a service role within a law firm or similar environment, preferably in legal or hospitality sectors.
• Excellent written and oral communication skills, along with active listening and strong interpersonal abilities.
• Ability to handle diverse personalities in high-pressure situations, maintaining a composed and patient demeanor.
• Exhibit strong initiative, excellent judgment, and creative problem-solving skills.
• Maintain a neat and professional appearance at all times.