Collections Coordinator

Summary:

The Collections Coordinator is responsible for working with Partners and clients in the monitoring, handling, tracking and collection of invoices and all matters relating to Firm’s accounts receivable.

Responsibilities/Duties:

·        Monitor and track accounts receivable, review information for accuracy and ensure that all relevant information is correct and in accordance with departmental and Firm policies and guidelines

·        Work with Partners in the management of their accounts receivable, keeping them abreast of potential collection issues

·        Maintain contact with key personnel to resolve discrepancies and ensure prompt payment

·        Work cooperatively with the billing department to resolve issues with invoices submitted by mail, email and electronically,

·        Research and analyze collection issues, coordinate with appropriate personnel to identify and resolve further aging of delinquent balances; contact clients according to Firm policy regarding accounts

·        Research and respond to inquiries and assist with resolutions in a timely manner

·        Perform analysis, identify and help to resolve exposures and issues, communicate findings to manager

·        May attend Partner meetings to review collection issues.

·        Assist with special projects as needed

·        Perform other duties as assigned

Required Skills

·        Ability to effectively present information verbally and in writing

·        Basic math skills: addition, subtraction, multiplication, division

·        Proficiency in MS Word and Excel-Spreadsheets and Reports. Pivot Table & Vlookup skills preferred.

·        Strong attention to detail

·        Ability to maintain relationships with internal and external clients and effectively address concerns

·        Excellent analytical and problem solving skills

·        Strong initiative and critical judgment skills with the ability to plan and complete daily activities with minimal direction

·        Can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment

·        Familiarity with Accounting software to run reports

Requirements:

• 1 to 4 years of collection experience in a professional services organization required