Scheduling Specialist

Title: Scheduling Specialist

Key Responsibilities

• Answer incoming calls professionally and respond to inquiries appropriately.
• Transfer and relay messages to the appropriate staff members.
• Address scheduling changes and communicate adjustments to caregivers, clients, and families.
• Staff new client cases, ensuring all shifts are covered.
• Document client schedules and changes using Generations software.
• Maintain accurate records in SharePoint and Microsoft Office programs.
• Monitor schedules and ensure timely communication of any changes.
• Assist with staff recruitment as needed.
• Provide call center support and help other departments during high-volume periods.

Qualifications

Education & Experience:

• Bachelor’s degree preferred.
• 1-3 years of experience in an office setting (staffing, healthcare, or home care experience a plus).
• Experience with home care or healthcare scheduling is highly desirable.
• Familiarity with recruiting techniques and caregiver placement is a plus.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
• Experience with cloud-based scheduling platforms and data entry.
• Knowledge of Generations software is preferred.