Manager – Membership Services & Audience Development

A nonprofit cultural organization in New York City is seeking a Manager for their Membership Services & Audience Development team to lead efforts in expanding its member base and building a deeper sense of community among its supporters. This is a key role on the Development team focused on audience engagement, membership growth, and high-touch relationship management.

Salary: $80-90K

Schedule: Fully onsite, Monday–Friday

Responsibilities:

• Develop and execute strategies to expand and diversify the organization's member and audience base across digital and in-person channels
• Work with internal teams (social media, events, creative) to drive audience engagement and membership conversions
• Research and identify new prospects through partnerships, cultural and industry networks, and community outreach
• Lead recruitment efforts for members at all levels and serve as a key point of contact throughout the membership lifecycle
• Oversee benefit fulfillment, personalized engagement (e.g., birthdays, anniversaries), and ongoing communications
• Manage membership applications, invoices, tax acknowledgments, and correspondence
• Support “invitation-only” event engagement, such as exhibition previews, donor receptions, and fundraising galas
• Maintain accurate records in CRM systems and track benefit utilization and engagement metrics
• Represent the organization at member events (both in-person and virtual) and provide responsive, high-level customer service
• Collaborate on creative development of outreach materials including brochures, invitations, and follow-ups
• Contribute to social media initiatives as a brand ambassador by sharing content and engaging with digital communities
• Participate in cross-departmental initiatives and other special projects as needed

Requirements:

• 3+ years of experience in audience development, membership, marketing, or donor relations (nonprofit or cultural sector preferred)
• Strong knowledge of or interest in media, entertainment, or cultural programming
• Excellent communication skills, both written and verbal
• Demonstrated ability to manage projects, timelines, and competing priorities
• Strong interpersonal skills and a proactive, relationship-driven approach to engagement
• Experience with CRM systems and data analysis to drive decision-making
• Bachelor’s degree required
• Must be available to work occasional early mornings, evenings, and weekends for events
• Spanish fluency a plus