Box Administrator

Title: Box Administrator

Responsibilities:

• Oversee user and group management across large-scale Box enterprise environments
• Maintain and enhance the file repository and workflow structure connected to Salesforce project lifecycle stages
• Administer and configure Box modules including Governance, Shield, AI, Sign, and Hubs
• Develop and implement security protocols, automation workflows, and permissions models to ensure data compliance and alignment with policy
• Monitor usage patterns and lead remediation of improper storage or access configurations
• Lead Box-related projects, including restructuring folders and automating provisioning processes
• Coordinate with Identity and Access Management teams to ensure timely provisioning/deprovisioning and least-privilege access controls
• Work with Box and internal stakeholders to develop documentation, user guidelines, and process improvements
• Troubleshoot technical issues and support internal teams with ticket analysis and resolution
• Participate in regularly scheduled maintenance windows (including occasional off-hours)

Qualifications:

• 2+ years of hands-on experience with Box administration in a complex enterprise setting
• Deep knowledge of Box’s backend architecture and advanced modules such as Box Governance and Shield
• Strong scripting and automation skills; ability to build and refine workflows
• Proven experience managing enterprise file repositories and document access
• Comfortable gathering and analyzing requirements across departments
• Familiarity with Box integrations, especially with Salesforce or identity management systems
• Ability to manage technical projects end-to-end with minimal oversight
• Strong communication and stakeholder engagement skills
• Knowledge of ServiceNow is a plus but not required

Preferred Tools & Experience:

• Box, Salesforce, ServiceNow
• Microsoft Office Suite, Google Workspace
• Background in system architecture, IT security, or access controls
• Degree in Computer Science, Information Technology, or equivalent experience