Field Service Technician

Field Support Technician (Level 1) – Long Island MSP

We’re a rapidly expanding IT services company based on Long Island, delivering tech support and consulting to clients across multiple industries. We’re on the lookout for a Level 1 Field Support Technician who enjoys being hands-on, solving tech issues, and providing top-notch service on the go.

What You’ll Be Doing:

• Deliver on-site and remote support for desktops, laptops, mobile devices, printers, and VoIP systems.
• Troubleshoot basic IT issues involving Windows OS, Microsoft 365, and network connectivity.
• Handle routine system maintenance, hardware setups, and cable terminations.
• Keep detailed records of your work in our ticketing platform (e.g., ConnectWise).
• Travel regularly to client sites throughout Long Island and NYC.

What You Should Bring:

• At least 1 year of experience in IT support or help desk (MSP background is a plus).
• Working knowledge of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, VPN).
• Strong communication skills and a knack for problem-solving.
• A valid driver’s license and dependable transportation.

Bonus Points For:

• Familiarity with RMM tools, Active Directory, and backup solutions.
• Certifications like CompTIA A+ or Network+.

What We Offer:

• Competitive pay based on experience
• Mileage and expense reimbursement
• Health benefits, paid time off, and holidays
• Ongoing training and certification support
• A collaborative, growth-focused work environment