Membership Manager

Title: Membership Manager

Responsibilities

• Lead membership processing activities, including renewals, chapter billing, supply requests, and data entry
• Coordinate and manage the annual dues billing cycle across multiple chapters and divisions
• Maintain accurate financial records by reconciling member payments and chapter tallies
• Serve as the primary point of contact for inquiries related to membership, billing, and renewals
• Generate reports for internal teams and support communication efforts tied to membership status
• Administer and troubleshoot membership database issues; extract data for reporting and outreach
• Train and supervise volunteers or temps assisting during high-volume periods
• Provide logistical support for the annual convention, including verifying voting eligibility and supporting on-site event operations
• Assist with incoming/outgoing mail and occasional donation entry
• Contribute to broader administrative tasks and special projects as needed

Qualifications

• Associate degree required; bachelor’s preferred
• 5+ years of experience in membership operations, customer service, or nonprofit administration
• Prior experience handling dues reconciliation and chapter/member billing cycles
• Strong command of database systems (iMIS highly preferred) and Microsoft Office Suite
• High attention to detail, comfort with math/accounting basics, and ability to manage multiple tasks independently
• Strong written and verbal communication skills; must be comfortable working with chapter leaders, members, and volunteers
• Must be willing to travel and work additional hours to support annual events such as the national convention