Operations Coordinator

Title: Operations Coordinator

Responsibilities

• Coordinate daily administrative operations, including incoming/outgoing mail, office supply inventory, phone reception, and visitor support
• Process new and renewing memberships and reconcile dues payments with chapter reports
• Enter and acknowledge donations, appeal responses, and workplace giving submissions
• Manage in-house production of large-scale mailings, ensuring accuracy in print, merge, and postage
• Maintain inventory of branded merchandise and fulfill internal and external orders, including customized chapter materials
• Support logistics and materials preparation for the annual national convention, including on-site event participation
• Track and follow up on annual 501(c)(3) compliance submissions from chapters and divisions
• Collaborate with accounting for expense reporting related to postage, printing, and shipping
• Generate reports from membership databases and provide data to internal stakeholders as needed

Qualifications

• Associate degree required; 3+ years of experience in administrative coordination or nonprofit operations
• Familiarity with membership or CRM databases; iMIS experience is a strong plus
• Strong Microsoft Office skills, including comfort with mail merge and Excel reporting
• Experience reconciling membership payments and entering financial data accurately
• Excellent communication and customer service skills, especially with members or volunteers
• High attention to detail and strong organizational capabilities
• Ability to prioritize and manage multiple tasks independently
• Willingness to travel and work extended hours during annual events