Security & Banking Equipment Field Service Technician

Security & Banking Equipment Field Service Technician

Location: Syracuse, NY

Employment Type: Full-Time

Travel Required: Yes – local/regional travel to client sites

Job Summary:

We are seeking a skilled and self-motivated Field Service Technician with a strong background in EITHER electronic security systems (CCTV, Access Control, Alarms) OR banking equipment (ATMs, TCRs, Coin/Currency Handling Devices). This hybrid role is ideal for a technician who thrives in a dynamic field environment, has excellent problem-solving abilities, and is committed to delivering high-quality service with a strong customer-first mindset.

Key Responsibilities:

• Install, configure, test, and maintain enterprise-level security systems, including:
  • Access Control systems
  • IP-based Video Surveillance/CCTV
  • Intrusion Detection systems
  • Video Analytics
  • Visitor Management systems
• Service and maintain banking equipment, including:
  • ATMs and Enhanced ATMs
  • Teller Cash Dispensers (TCDs) and Recyclers (TCRs)
  • Coin and Currency Handling Machines
• Troubleshoot and diagnose technical issues both onsite and via remote support platforms.
• Terminate, label, and test structured cabling for data and security system infrastructure.
• Maintain accurate records of service calls, installations, and resolutions.
• Lead small project teams during installations and act as the primary on-site technician.
• Manage quality control and ensure all work meets industry and company standards.
• Assist with scheduling and managing your own service calls in coordination with the Dispatch Team.
• Deliver fanatical customer service and communicate professionally with clients at all times.
• Respond to emergency service calls as needed and participate in an on-call rotation.

Qualifications & Experience:

• Minimum 3 years of experience installing and servicing:
  • Commercial access control and video surveillance systems
  • Intrusion alarm systems
  • ATM and other cash automation hardware (preferred)
• Solid understanding of networking concepts (IP addressing, routers/switches, port forwarding).
• Strong troubleshooting and diagnostic skills.
• Must be process-oriented and capable of working independently.
• Excellent communication, time management, and organizational skills.
• Must have a valid driver’s license and a clean driving record.
• Must be able to pass a background check and drug screening.

Preferred Qualifications:

• Certifications from manufacturers or industry bodies (e.g., Lenel, Genetec, Axis, NCR, Hyosung, etc.).
• Familiarity with remote diagnostic tools and ticketing systems.

Benefits:

• Competitive salary based on experience
• Company vehicle and tools provided
• Health, dental, and vision insurance
• 401(k) plan
• Paid time off and holidays
• Ongoing training and development