Desktop Support

Responsibilities/Job Duties: 

• Troubleshoot technology issues 
• Install and maintain equipment and software 
• Ask questions to pinpoint the problem 
• Perform remote troubleshooting 
• Help new employees set up their workstations 
• Maintain and upgrade equipment as needed 
• Train new employees to use the company’s software and apps 
• Work with existing vendors to evaluate new technology 
• Respond to ad hoc and urgent requests 
• Advise management and executives on the best technological solutions for the organization 
• Monitor the performance of the company’s desktop infrastructure and provide suggestions to improve efficiency 
• Test, install, and set up application programs on user workstations 
• Test network connections 
• Train end-users when new software or IT regulations are implemented 

Qualifications: 

• 1-3 years of proven experience in a heavy customer focus position involving technical knowledge of a company's products and services 
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution 
• Strong problem-solving skills with the ability to research and learn 
• Ability to establish priorities and work on your own or collaborate with the team 
• Excellent communication skills – both written and verbal 
• Personable with great customer service skills 
• Experience working with different operating systems including Windows and Mac OS