Customer Advocate

Overview

• Join a dynamic team as a Customer Advocate in a contract role.
• Provide exceptional customer service in an onsite call center environment.
• Engage with members, healthcare providers, and internal teams to address inquiries.
• Participate in a comprehensive six-week paid training program onsite.
• Work within assigned schedules between 8 AM and 6 PM, Monday-Friday.
• Be part of a team that values professionalism and compassion in service.
• Opportunity to contribute to a meaningful impact in the community.
• Position located at the Meridian, Idaho campus for onsite work.

Key Responsibilities & Duties

• Research and respond to telephone and electronic inquiries in a call center.
• Document interactions using internal tracking systems and software applications.
• Educate and assist members regarding benefits, claims, and enrollment queries.
• Initiate inquiries, log address changes, and process identification card requests.
• Interpret policy provisions and conduct research on pharmacy-related issues.
• Maintain performance guidelines for satisfaction, accuracy, and productivity.
• Adhere to scheduling for effective team collaboration and service levels.
• Contribute to a positive team environment while handling varied call volumes.

Job Requirements

• Associate of Applied Science (AAS) or equivalent educational background preferred.
• Minimum of 1 year experience in customer service or call center roles.
• Preferred 2 years of experience in insurance or medical office environments.
• Proficiency in Microsoft Office Suite and general computer literacy.
• Strong verbal and written communication skills for effective interaction.
• Problem-solving abilities and basic math skills for accurate service delivery.
• Ability to navigate multiple software applications and internet platforms.
• Commitment to professionalism and compassion in customer interactions.