Dispatcher

Overview

• Join a dynamic team as a Dispatcher, managing inbound calls and coordinating field workers for elevator maintenance projects.
• This onsite role requires strong communication skills and proficiency in Excel and Word.
• Work closely with vendors and blue-collar workers in a fast-paced environment.
• Ensure timely dispatching and accurate record-keeping for operational efficiency.
• Opportunity for temp-to-hire with potential salary increase upon permanent placement.
• Early work hours from 7 AM to 4 PM, ideal for morning-oriented individuals.
• Located in a public transportation-accessible area, fostering convenience for commuting.

Key Responsibilities & Duties

• Handle high-volume inbound calls from vendors requiring elevator maintenance services.
• Dispatch field workers efficiently to address service requests and project needs.
• Maintain detailed records of dispatch activities using Excel and Word.
• Communicate effectively with blue-collar workers to ensure task clarity and completion.
• Collaborate with internal teams to optimize dispatch operations and resource allocation.
• Ensure adherence to schedules and deadlines for maintenance projects.
• Provide excellent customer service to vendors and stakeholders.
• Adapt to dynamic situations and resolve conflicts effectively during dispatch operations.

Job Requirements

• Associate of Applied Science (AAS) degree or equivalent educational background.
• Minimum of 1 year of dispatching experience; 3 years preferred.
• Proficiency in Microsoft Excel and Word for record-keeping and documentation.
• Strong verbal communication skills with a clear speaking voice.
• Ability to work onsite from 7 AM to 4 PM in a public transportation-accessible area.
• Thick-skinned personality to handle interactions with blue-collar workers effectively.
• Attention to detail and organizational skills for managing dispatch operations.
• Willingness to adapt to a fast-paced, team-oriented work environment.